Operations and process improvement for established businesses in education

Appointment confirmation and no-show follow-up

The front desk gets tomorrow’s bookings from the appointment export with the practice’s approved script or message filled in for each, every reply recorded once staff have called, and today’s no-shows with open slots to offer them. Staff make every call and every diary change.

• Customer support and service
• Operations and process improvement (filtered by)
• Education (filtered by)