Until paid plans open, no card is asked for and nothing is charged, so there is nothing to cancel or refund. This policy says what applies once they are open.
During the seven-day trial.
An organization that starts on its own begins with a seven-day trial of a paid plan, and the owner enters a card through Stripe to start it. Nothing is charged during the trial. The Planner terms list the plans and their prices. We email the owner two days before the first charge.
Before the trial ends, the owner can stop it in either of two ways, and nothing is charged either way:
- Step down in Billing. The trial ends at once and the workspace moves to the free plan's limits. This cannot be undone; a paid plan chosen later is charged when it is chosen, because each organization has one trial.
- Cancel renewal on Stripe's billing page, which Billing opens. The workspace moves to the free plan's limits at once. Until the trial would have ended, the owner can press "Keep my plan" in Billing, and the trial carries on as before.
If the owner does neither, the card is charged for the first year when the trial ends. The 14 days for a refund start from that charge.
If that first charge fails, the same seven days apply as for a failed renewal, set out below.
If you are on the free plan.
The free plan costs nothing, so there is nothing to cancel and nothing to refund. You can stop using it at any time. To have a workspace or an account deleted, see deleting a workspace or an account below.
Cancelling renewal.
If you are on a paid plan, the workspace owner cancels renewal in Billing ("Stop renewing"), or on Stripe's billing page, which Billing opens. No email or call is needed.
Cancelling stops the next renewal. Your organization keeps its paid plan until the end of the year already paid for, and Billing shows that date. Until then the owner can press "Keep my plan" to undo it.
Cancelling never erases anything.
Refunds.
- First charge: a full refund if the owner asks within 14 days of the first charge, which is taken when the trial ends.
- Renewals: a full refund of a renewal charge if the owner asks within 14 days of that charge.
- After that: no refund for the rest of a paid year, in whole or in part, except if we stop offering the Planner, as the Planner terms say. Cancel renewal and the paid plan runs until the year ends.
If we charge you twice or in error, we refund the mistaken charge whenever you tell us.
Nothing here limits a right to a refund that the law gives you.
How to ask for a refund.
The owner writes to hello@fullypowered.ai from the email address on the account, naming the organization. No reason is needed inside the 14 days.
Refunds go back to the original payment method through Stripe. How quickly the money appears depends on your bank or card issuer.
A refund of the current year ends the paid plan, and the workspace returns to the free plan's limits, as set out below.
If you see a charge you do not recognise, please write to us before disputing it with your bank. We can usually settle it faster, and a disputed payment may lead us to suspend the workspace while the bank decides.
If a payment fails.
This applies to the first charge at the end of the trial and to each renewal. Billing shows that the payment failed and how to fix it. Your organization keeps its paid plan's limits for seven days from the day the charge was due, while the card is fixed and the payment made.
If it is still unpaid after the seven days, the workspace moves to the free plan's limits, and we cancel the subscription and void the unpaid invoice, so no later retry can charge a workspace that is on the free plan.
To have the paid plan again, the owner chooses it in Billing and pays then. Everything in the workspace is still there.
What happens to your workspace when a trial or a paid plan ends.
Whether the owner steps down or cancels during the trial, or a paid plan ends by cancellation, non-payment or refund, the workspace moves to the free plan's limits.
- Nothing is deleted, and members can still sign in.
- Every role is kept. Roles beyond the free plan's limit are locked, as the Planner terms describe: readable and exportable, not changeable, and no more roles can be added.
- Teams, workflows, next actions and everything else can still be added and changed.
We do not promise to keep a workspace indefinitely, but we do not delete workspaces for inactivity today. If we ever do, it will only be free-plan workspaces, including ones that have returned to the free plan, in which no member has signed in for 24 months, and we will email the owner 60 days and 14 days before. A workspace on a paid plan is not deleted for inactivity. Export your plan if you want your own copy.
Deleting a workspace or an account, and changing the owner.
Cancelling a paid plan, deleting a workspace and deleting an account are three separate things. Cancelling does not delete anything.
Deleting a workspace, deleting an account and transferring ownership are done by us on request, on any plan. The owner writes to hello@fullypowered.ai; we confirm the request really comes from them, email the owner to confirm before a workspace is deleted, and complete the deletion within 30 days. A paid plan is cancelled before its workspace is deleted. Deletion cannot be undone once it is carried out. Copies in backups expire after the backup period in the privacy notice.
Deleting a workspace before a paid year ends does not bring a refund outside the 14 days above.
Services are separate.
This policy covers the Planner only. Consulting engagements, including the 3-Day and 2-Week Workflow Sprints, are covered by their own agreement and the terms of a first engagement.
The Planner is provided by Canne LLC, doing business as Fully Powered AI. Mailing address: 1021 E Lincolnway Suite #5776, Cheyenne, Wyoming 82001, United States.