AI workflows for local and state government offices.

City, county and state offices that deliver public services and run their administration.

Who does this work

  • City manager
  • Department director
  • Clerk

Updated

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Examples of the workflows identified
  1. Analyse a team's training needsIllustrative
  2. Announce a decided change to the people it affectsIllustrative
  3. Assemble the evidence for a project delivery options appraisalIllustrative
  4. Brief an escalated or transferred case for the next deskIllustrative
  5. Brief an item coming to a meeting for decisionIllustrative

The workflows identified

Marked illustrative: an example of the work, identified, with no workflow template yet.

Analyse a team's training needsA changed public service procedure or recurring handoff error drives a role-based refresher.Illustrative · not built yet
Announce a decided change to the people it affectsOffice hours, location or booking changes for the public, including noticeboard wording.Illustrative · not built yet
Assemble the evidence for a project delivery options appraisalA public infrastructure sponsor compares delivery routes using approved cost studies, the risk register and advisor reports.Illustrative · not built yet
Brief an escalated or transferred case for the next deskTransfers a resident inquiry between teams as a factual record limited to authorized staff.Illustrative · not built yet
Brief an item coming to a meeting for decisionA formal committee brief on an operational issue, with documented options and source attachments for the committee record.Illustrative · not built yet
Chase open and overdue actionsActions come from committee or departmental meeting notes and are reported back before the next meeting.Illustrative · not built yet
Check a new intake is complete and hand it onChecks a resident's application packet and drafts a request for specific missing attachments.Illustrative · not built yet
Check a proposal against earlier decisionsEarlier decisions are formal committee approvals and the questions go to the committee chair.Illustrative · not built yet
Check remaining budget after open commitmentsPublic budgets are appropriated, so open purchase orders count against the budget before they are spent.Illustrative · not built yet
Check the records returned when a supplier or system is retiredReturned agency data remains subject to public records retention, so retention instructions must be settled before the supplier deletes anything.Illustrative · not built yet
Compare supplier quotes on the same basisFormal tender responses are mapped requirement by requirement with submission references, as public procurement rules expect.Illustrative · not built yet
Draft a business continuity planThe activity is an essential public service and the question is what could stop public access.Illustrative · not built yet
Show all 28 workflows
Draft a customer reply from approved answersAnswers a resident's question about an appointment as a checklist of documents, office details and steps from the approved service guide.Illustrative · not built yet
Draft a progress report for a funderA sponsor update on a publicly funded program, pairing deliverables with evidence and reported spending.Illustrative · not built yet
Explain budget-versus-actual variancesCommentary goes to elected or oversight bodies and links each variance to recorded program activity.Illustrative · not built yet
Find the gaps in the help centreQuestions come from residents about public services.Illustrative · not built yet
Map community needs against local resourcesPublic-sector service planning for a community.Illustrative · not built yet
Match a supplier invoice to the order and receiptPublic payment rules require documented approval and evidence before an invoice is paid.Illustrative · not built yet
Plan a campaign's audience, channels and budgetInvites the public to a consultation, with accessible participation routes.Illustrative · not built yet
Plan a new employee's onboardingResident-facing service-desk staff learn public service walkthroughs and shadow counter work.Illustrative · not built yet
Prepare a drill or tabletop exerciseThe rehearsal tests an approved fallback for a public-facing service.Illustrative · not built yet
Prepare shift and roster options for expected demandPublic-counter service windows set by appointment demand.Illustrative · not built yet
Prepare the cross-team program decision briefSeveral government departments owe work toward one shared delivery date.Illustrative · not built yet
Review an incident or operational failureThe failure is a public service interruption, so remaining backlog of public requests is tracked after reopening.Illustrative · not built yet
Review records retention exceptions due for a decisionPublic records schedules and statutory holds govern which agency records may be kept longer.Illustrative · not built yet
Review user access against current rolesRecords-access duties differ by department, and some permissions are tied to statutory access rules.Illustrative · not built yet
Score supplier performance for the reviewReviews a contracted public service with recurring issues against its supplied service targets.Illustrative · not built yet
Synthesize research and feedback into themes for a decisionPublic consultation submissions feeding a department's planning discussion.Illustrative · not built yet

Workflow templates

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Where to go next

All of governmentEvery area of the industry, with workflow templates and examples.Map your team in the PlannerPut this work in your plan, with the roles that do it.

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