Keep improving the way your business works.

Keep it working is our offer for the time after a workflow’s support window ends. Once your workflows are in use, it covers three things.

Defects

Defect correction: when a workflow does not do what was agreed, we correct it.

Changes

Maintenance when something around it changes, such as a procedure, a platform, an export format or a system: we check the workflow, make the agreed adjustments and retest it.

New needs

New requirements are quoted as new work, with a fixed fee for the agreed scope.

The fee is agreed for your workflows once they are in use, and set out in your agreement before the work starts.

What happens when people use a workflow is valuable input: where it helps, where someone has to intervene and what the result still needs. We review examples with your team, agree the changes worth making and test the refinements on the work they do.

Bring the workflows you are using or the next function you want to establish. We can start ongoing development directly and agree a cadence for review, development and adoption across your team.

Review actual use

Look at the work produced, the corrections people make and the steps that slow them down. Agree what a better result would look like.

Refine the workflows

Improve instructions, context, checks and outputs. Run the revised workflows with your team and use the results to guide the next changes.

Develop new workflows

Capture more of your existing expertise through Fully Powered Studio, or establish a new function using selected methods and templates adapted to your industry and company.

Help more people use them

Introduce workflows to additional teams, connect related work and help users learn through guided runs and practical handover notes.

Keep the work current

When procedures, platforms, export formats or systems change, make the agreed adjustments and retest the affected workflows.

We agree the workflows in scope, who will be involved, how often we review progress and the development work included. Your proposal sets out the deliverables and fee. As priorities change, we agree any changes to scope and price before taking on the work.

Your know-how remains yours. Your agreement defines how you can use and adapt the delivered workflows and any included technology. We agree continuing services around the help your business needs.

Delivery defects

The introductory sprints include support for delivery defects: five business days after handover for the 3-Day Workflow Sprint and ten business days for the 2-Week Workflow Sprint. A delivery defect is anything that does not do what was agreed. New requirements and continuing development are scoped separately.

Terms and support