AI workflows for hotels and lodging.

Hotels, inns and other places that sell rooms by the night and look after guests.

Who does this work

  • Hotel general manager
  • Front office manager
  • Revenue manager

4 workflow templates ready to adapt, and 14 workflows identified.

Updated

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Examples of the workflows identified
  1. Draft a reply to a public review or comment
  2. Find recurring repairs on the same asset
  3. Prepare the room-turn priority list
  4. Review group room block pickup
  5. Brief an escalated or transferred case for the next deskIllustrative

The workflows identified

Marked illustrative: an example of the work, identified, with no workflow template yet.

Draft a reply to a public review or commentAnswers online guest reviews without exposing details of the guest's stay.Workflow templateFind recurring repairs on the same assetRepairs are grouped by room area and set against guest service interruptions.Workflow templatePrepare the room-turn priority listDepartures, arrivals and room status drive the housekeeping order.Workflow templateReview group room block pickupHotel group room blocks have review and release dates set by the group contract.Workflow template
Brief an escalated or transferred case for the next deskPrepares the duty manager's service-recovery decision from shift notes and the recovery policy, with draft response options.Illustrative · not built yet
Draft a business continuity planThe plan covers the loss of one property service while guests are in house.Illustrative · not built yet
Draft a customer reply from approved answersAnswers a guest's questions before arrival from confirmed property information, holding back requests staff must confirm.Illustrative · not built yet
Prepare the booking pace reviewHotel revenue management compares on-the-books room nights with prior snapshots to set rates.Illustrative · not built yet
Prepare the replenishment orderStock is linen and guest amenities, with use driven by expected arrivals.Illustrative · not built yet
Prepare the shift handover briefFront-desk guest requests handed between hotel shifts.Illustrative · not built yet
Prequalify a contractor for safetyThe work happens on a guest property, so access constraints around guests matter.Illustrative · not built yet
Reconcile sales to payment settlements and depositsA hotel reconciles guest folios and the daily revenue report to card settlements.Illustrative · not built yet
Review margin by product, channel or customer segmentA hotel compares room revenue by booking channel after commissions and channel fees.Illustrative · not built yet
Turn a repeatedly missed step into a checklistThe misses show up in completed-room checks against the property's room standards.Illustrative · not built yet

Workflow templates

Public guest review replyAnswer an online guest review without exposing the guest's stay. Hand over the review and the service actions you have confirmed, and get a short public reply plus separate private notes, each statement tied to its source. The guest relations manager checks and approves.Workflow templateRecurring repair service historyWhen repeated maintenance keeps disturbing guests, the facilities manager gets one brief by equipment and room area: repeated work orders, confirmed service interruptions and missing inspection records side by side. It finds no cause and orders no work.Workflow templateRoom turn priority listEach morning the housekeeping supervisor gets one worklist of the rooms to turn, in the property's own priority order, with rooms awaiting inspection marked and every conflict in status written as a question. It inspects nothing and assigns nobody.Workflow templateGroup room block pickup reviewAs a group's room block nears its review or release date, the revenue manager and group-sales owner get one brief: rooms blocked, rooms confirmed, room nights still unfilled, counts that do not reconcile, and the questions for the account owner. A person decides any release or revised offer; the brief releases nothing.Workflow template

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Where to go next

All of hospitalityEvery area of the industry, with workflow templates and examples.Map your team in the PlannerPut this work in your plan, with the roles that do it.

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