Workflows Directory
Find your team’s next superpower.
- Function: Customer support and service
- Function: Sales
- Business situation: Growth & scaling
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Results
50 workflow templates, showing 25 to 48
NDA check against counsel's approved positions
Before anyone signs a proposed NDA, counsel gets every clause quoted with its section and set beside the positions counsel has approved: matching, departing or not covered. Any obligation beyond confidentiality sends the whole NDA to counsel. The check never says an NDA is ready to sign.
- Starts it
- Salesperson
- Brings
- notes, document
- Gets
- 6 outputs
Prepares work for a lawyer. Not legal advice.
Objection answers and sales one-pager
Walk into the call with an answer for every objection you expect, each with its honest limit and the proof behind it, and one page to leave behind. Everything is built from the facts you supply, so nothing on the page is a claim you cannot stand behind.
- Starts it
- Salesperson
- Brings
- notes, document, pasted text
- Gets
- 5 outputs
Price change review
Before prices change, the owner or finance lead gets one review: the margin on each product or service from the sales and cost exports, how costs have moved, what each proposed price does to sales and gross profit across a stated range of customer responses, and dated competitor prices. It recommends no price.
- Starts it
- Owner
- Brings
- export, notes
- Gets
- 7 outputs
Product configuration margin sheet
When sales prepares a quote for a product configuration, the commercial owner and finance lead get one worksheet: the quoted price, the costed bill of materials, assembly and freight, and the allocations, with every unquoted part, one-off charge and uncertain volume listed as an open assumption.
- Starts it
- Sales operations coordinator
- Brings
- export, notes
- Gets
- 5 outputs
Product pricing options
A product owner weighing how to price or package a product gets one options brief: what each customer group uses, the willingness-to-pay evidence held with stated kept apart from observed, what each option would bill every account, the uncertainties and the tests. It recommends no price.
- Starts it
- Product owner
- Brings
- export, notes
- Gets
- 6 outputs
Project experience sheet
For one finished project and one proposal, turn the firm's approved project records into a one-page experience sheet: the firm's role, the scope it performed, partners' work kept apart, and the record behind each line. Names, images and permissions still to confirm are listed for sign-off.
- Starts it
- Proposal lead
- Brings
- export, notes, pasted text
- Gets
- 6 outputs
Range margin by channel review
When a wholesale offer or a promotion changes the economics of a range, the finance lead gets a margin worksheet for every product in every channel, showing which cost layers are in each figure and which gaps are still open. It invents no cost and changes no price.
- Starts it
- Finance lead
- Brings
- export, notes
- Gets
- 5 outputs
Referral source follow-up
The day after a partner meets someone who sends the firm work, they have a follow-up draft and a list of every promise made at the table, by both sides. The draft uses only approved materials and nothing said in confidence; the partner checks it, chooses the next step and sends it.
- Starts it
- Partner
- Brings
- export, notes
- Gets
- 5 outputs
Release notes draft
The product owner gets draft release notes for one shipped release, in words users recognize: what is new, changed, removed and fixed, the steps users must take, and the known limitations. Only what was supplied is described. The owner checks and publishes.
- Starts it
- Product owner
- Brings
- export, notes
- Gets
- 8 outputs
Returned unit review brief
When a failed-unit report or return request arrives, the service coordinator gets one brief tying the customer's report to each unit's shipment record, serial and recorded configuration, with unmatched serials and missing evidence listed. It names no cause.
- Starts it
- Service coordinator
- Brings
- export, notes, document, pasted text
- Gets
- 7 outputs
Sales call preparation brief
Your salesperson, partner or account manager walks into every meeting with a brief they can read in five minutes: who will be there, what has been said and promised so far, what is still open, and a plan for the call. Every line traces to your own notes or a public page, and anything inferred is labelled.
- Starts it
- Salesperson
- Brings
- notes, pasted text
- Gets
- 7 outputs
Sales call scorecard
After a sales call, your sales lead sees how it went against your team's own criteria, each point backed by the words actually said, where the call left the deal, and one focus for the next call. It reviews a call, never a person, and gives no score for anyone's file.
- Starts it
- Sales lead
- Brings
- export, notes
- Gets
- 5 outputs
Sales pipeline review
Each week your sales lead sees the whole open pipeline on one page: value and age by stage, what moved since last week, the deals at risk and coverage against your target. Every figure traces to your export, and the forecast number is left for a person to commit.
- Starts it
- Sales lead
- Brings
- export, notes
- Gets
- 9 outputs
Sales proposal preparation
Your account executive answers an RFP in minutes, not weeks, with a proposal draft where every claim traces to approved company information and every gap is already a question for the right person.
- Starts it
- Account executive
- Brings
- document
- Gets
- 4 outputs
Service inbox routing plan
When a new service inbox is being set up, the service owner gets a routing plan: each approved address, the queue it should reach and who owns it, checks to run before it goes live, and the wrong-address risks, loop risks and unconfirmed queue owners still open. Nothing is configured.
- Starts it
- Service owner
- Brings
- export, notes
- Gets
- 5 outputs
Sponsor delivery record
When a sponsored run ends, the partnerships lead gets a register of each placement in the signed scope beside the publication record, metrics and invoices. Gaps, changed dates and incomparable metrics stay visible; billing questions go to finance.
- Starts it
- Partnerships lead
- Brings
- export, notes
- Gets
- 4 outputs
Stale ticket sweep
Once a week the support lead gets one sheet of what the queue is hiding: tickets with no real activity past their limit, tickets left waiting on the customer with the three ways out of each, likely duplicates, and each person's load weighed by size and age. A person makes every move.
- Starts it
- Support lead
- Brings
- export, notes, document
- Gets
- 6 outputs
Stalled-deal review
Your sales lead sees, from the record alone, which open deals have stopped moving, what each one's stage still lacks and whose move it is, and where every recent no ended and why. Nothing in your sales system is changed; corrections are proposed for a person to make.
- Starts it
- Sales lead
- Brings
- export, notes, document, pasted text
- Gets
- 7 outputs
Support escalation brief
When a support case must move to a specialist or manager, the support lead gets one brief: the customer's impact, a dated timeline from the ticket history, the evidence, the fixes tried, the workaround in place and the decision needed. Nothing goes to the customer.
- Starts it
- Support agent
- Brings
- export, notes, document
- Gets
- 8 outputs
Support service level definition
The support lead gets reply and resolution targets for every priority level, worked out from the team's own ticket history and the hours the team really has. Each target shows how often the team already meets it, and every gap comes back as a question for the lead to settle.
- Starts it
- Support lead
- Brings
- export, notes, document
- Gets
- 6 outputs
Support ticket triage
Your queue manager opens the morning’s tickets already sorted: each one with a category, a priority and a route, and the reason for all three in a line. The tickets that cannot wait sit at the top, stopped for a person to decide.
- Starts it
- Queue manager
- Brings
- export, notes, document
- Gets
- 4 outputs
Technical demo plan
Before a technical discovery or demo meeting, the account executive and solutions engineer get an attendee brief, a demo sequence built around the buyer's stated workflow from approved scenarios, and open questions. Requests nobody has verified stay questions.
- Starts it
- Account executive
- Brings
- export, notes, pasted text
- Gets
- 7 outputs
Unit turnover readiness checklist
Between one tenant and the next, the property manager gets one page for the unit: every recorded repair, the cleaning, keys, utilities and vendor confirmations still open against the approved move-in date, each gap written as a question. Nothing is sent.
- Starts it
- Property manager
- Brings
- export, notes
- Gets
- 5 outputs
Unshipped order review
The fulfilment or customer-service lead gets one aged list of the orders not yet sent, whole or in part: how old each is, what is holding it, who owns the next step, and which orders have none. Nothing is released, moved or sent.
- Starts it
- Fulfilment lead
- Brings
- export, notes
- Gets
- 6 outputs