Customer support and service workflows,
powered by AI.

A customer has explained the problem twice. A ticket is waiting on someone, but nobody knows who. The answer may already exist in a closed case. Start with the work of getting each request to a clear next step.

Browse every work area
Who should take this request?Bring the issue, urgency and relevant customer context into one routing decision.Has someone solved this before?Find the approved answer and the evidence behind it before drafting a reply.What is stuck in the queue?Surface requests with no meaningful progress and the person who can move them.Did the call summary get it right?Check the recorded outcome, promises and requests for a person against the conversation.

Built for the AI you already use.

  • ChatGPT
  • Claude
  • Copilot
  • Gemini

Explore the work behind the next decision.

Start with a job you recognize. Open it to see what gets prepared, the questions that remain and where a person decides.

Illustrative workflows, adapted to your own procedures and standards. Each needs to be scoped to your operation. Scheduling and system connections are possible setups, scoped separately. People retain the decisions shown.

Triage and ownership

Help the service team understand the request and give it an accountable owner.

A new customer request arrives in the intake export.A triage note with the reported problem, impact, suggested priority, related cases and proposed owner.

Put a new request in the right hands

Bring these each run
Ticket export, customer message, routing rules, known issues and service priorities.
The person decides
Your triage lead confirms urgency and chooses the owning queue.
Keep the exceptions visible
Unclear impact, possible duplicates and safety or security concerns are flagged for the relevant specialist.
Work it connects
Support agents and the team receiving the request.

Possible setup. From an approved export. When an agreed event happens.

A support lead requests the current queue through a separately scoped help-desk connection.A ranked assignment proposal using urgency, service targets, agent skills and available capacity.

Decide what the unassigned queue needs next

Bring these each run
Authorized queue access, due times, agent availability and assignment rules.
The person decides
Your support lead assigns work and resolves workload conflicts.
Keep the exceptions visible
Missing due times and incomplete workload data remain gaps; ticket count alone does not measure effort.
Work it connects
Support dispatch and team leads.

Possible setup. Through a scoped connection. On request.

A request has an uncertain account match in a separately scoped help-desk connection.A requester lookup with possible account matches, relevant service context and identity questions.

Check which customer the request belongs to

Bring these each run
Authorized contact and company records, requester details and account matching rules.
The person decides
Your support agent confirms the association before sharing account-specific information.
Keep the exceptions visible
A shared domain or similar name is not identity verification; conflicting matches stay unresolved.
Work it connects
Support intake and account record owners.

Possible setup. Through a scoped connection. When an agreed event happens.

Answers and investigation

Prepare a useful answer from known facts and approved guidance.

An agent needs to respond to a customer.A reply draft covering the issue, confirmed next step and any information still needed.

Draft a reply that answers the actual question

Bring these each run
Customer thread, approved guidance, known issue status and previous commitments.
The person decides
Your agent checks accuracy, recipient and tone before sending.
Keep the exceptions visible
Unknown resolution dates, internal-only notes and unapproved remedies stay out of the draft.
Work it connects
The handling agent and any required specialist reviewer.

Possible setup. From approved files. On request.

A question cannot be answered confidently from the current ticket.A sourced answer brief distinguishing current official guidance, prior case history and unresolved conflicts.

Find the evidence for an answer

Bring these each run
Approved documentation, ticket exports, known-issue records and prior customer correspondence.
The person decides
Your agent verifies the applicable version and chooses what can be shared.
Keep the exceptions visible
Old workarounds, contradictory guidance and internal discussions are not treated as current policy.
Work it connects
Support agents and documentation or product owners.

Possible setup. From an approved export. On request.

A customer report needs deeper investigation.A reproduction checklist with environment, error details, attempted workarounds and missing evidence.

Make a technical issue reproducible

Bring these each run
Customer report, approved logs, timestamps, environment details and troubleshooting notes.
The person decides
Your support engineer confirms the reproduction and chooses the next investigation or escalation.
Keep the exceptions visible
Unreproduced symptoms stay reported observations; production changes require their responsible owner.
Work it connects
Technical support and engineering.

Possible setup. From approved files. On request.

Escalations and waiting work

Make time pressure, stalled cases and the next responsible person visible.

An unresolved request needs a specialist or manager.An escalation brief with impact, timeline, evidence, attempted fixes and the decision needed.

Hand over an issue without losing the story

Bring these each run
Ticket history export, related reports, current workaround and escalation policy.
The person decides
Your support lead chooses the destination and confirms the receiving owner.
Keep the exceptions visible
Unverified impact, missing reproduction and conflicting accounts remain explicit.
Work it connects
Support and the engineering, product or service owner receiving the case.

Possible setup. From an approved export. When an agreed event happens.

A separately scoped help-desk connection runs a scheduled service-target check.A queue of requests nearing or beyond the team's response targets, with reasons and escalation options.

See which requests are nearing their target

Bring these each run
Authorized ticket timestamps, service targets, coverage calendars and escalation contacts.
The person decides
Your support lead verifies the deadlines and decides whom to involve.
Keep the exceptions visible
Paused timers, time zones, missing calendars and different contract terms are flagged.
Work it connects
Support supervisors and escalation owners.

Possible setup. Through a scoped connection. On a schedule, with review.

A separately scoped recurring sweep reads the agreed support board.A list of stale, duplicated or indefinitely waiting tickets, with a proposed next question for each.

Find tickets that quietly stopped moving

Bring these each run
Authorized board access, meaningful activity dates, status definitions and waiting-time rules.
The person decides
Your support lead chooses follow-up, reassignment, linking or closure after checking the case.
Keep the exceptions visible
System touches do not prove progress; silence alone does not justify closing a request.
Work it connects
Ticket owners and support supervisors.

Possible setup. Through a scoped connection. On a schedule, with review.

Remedies and returns

Prepare the facts for a service remedy; the authorized person decides the action.

A customer asks for a refund or another resolution.A case summary comparing the complaint, transaction facts, prior handling and approved remedy options.

Put a complaint beside the available remedy

Bring these each run
Customer message, transaction export, service history and current remedy policy.
The person decides
Your authorized service lead approves the response and any refund or exception.
Keep the exceptions visible
Disputed identity, partial payments and repeated remedies need checking before action.
Work it connects
Support, billing and the remedy approver.

Possible setup. From an approved export. When an agreed event happens.

A customer requests a return through a separately scoped order connection.A proposed return intake showing the delivered items, quantities, reasons and missing details.

Get the return request ready to decide

Bring these each run
Authorized order records, delivery status, prior returns, customer request and return policy.
The person decides
Your support agent confirms the items and eligibility before a return record or notification is created.
Keep the exceptions visible
Undelivered items, partial quantities and an existing return require clarification; a return is not a refund approval.
Work it connects
Customer service, returns handling and billing.

Possible setup. Through a scoped connection. When an agreed event happens.

A separately scoped scheduled review reads return and refund status.An aged return queue showing what is waiting, the last completed step and the owner needed next.

Find returns waiting for a final answer

Bring these each run
Authorized return records, refund timestamps, inspection status and agreed processing targets.
The person decides
Your service lead chooses which returns to chase and approves customer updates.
Keep the exceptions visible
Missing inspection evidence and partial refunds remain unresolved; elapsed time does not authorize a refund.
Work it connects
Support, inspection teams and refund approvers.

Possible setup. Through a scoped connection. On a schedule, with review.

Help articles and self-service

Make reliable answers easier for customers and agents to find.

A resolved issue reveals guidance other customers could use.A draft article with the task, applicable conditions, verified steps and a route to further help.

Turn a solved case into a help article

Bring these each run
Resolved ticket, confirmed solution, approved product wording and existing articles.
The person decides
Your knowledge owner checks the steps and approves publication.
Keep the exceptions visible
Customer-specific details, unverified workarounds and internal notes are removed or flagged.
Work it connects
Support agents and the customer help center.

Possible setup. From approved files. When an agreed event happens.

A support lead asks what customers cannot find.A prioritized article and navigation backlog based on unanswered searches and recurring contacts.

Find the questions your help center misses

Bring these each run
Help-search export, article inventory, ticket topics and customer wording.
The person decides
Your knowledge lead chooses what to write, rename or update.
Keep the exceptions visible
Low search volume and unavailable query data limit prioritization; missing content is separated from poor findability.
Work it connects
Support knowledge owners and help-center editors.

Possible setup. From an approved export. On request.

An agent requests help through a separately scoped knowledge-base connection.A shortlist of published articles matched to the request, with applicability and version notes.

Find an article that fits this case

Bring these each run
Authorized article access, ticket symptoms, product version and customer context.
The person decides
Your agent checks the match and chooses whether to share an article.
Keep the exceptions visible
Draft, internal-only or obsolete guidance is flagged; matching words do not establish a valid solution.
Work it connects
Support agents and knowledge owners.

Possible setup. Through a scoped connection. On request.

Feedback and repeat requests

Use service evidence to choose practical improvements.

A separately scoped recurring review receives the agreed feedback exports.A theme summary with source counts, representative cases and proposed issues for investigation.

See what keeps bringing customers back

Bring these each run
Ticket, complaint and review exports, a reporting window and topic definitions.
The person decides
Your support lead selects the issues to investigate and names the receiving owners.
Keep the exceptions visible
Repeated contacts about one case are distinguished from separate incidents; causes remain hypotheses until checked.
Work it connects
Support leadership and responsible product or service teams.

Possible setup. From an approved export. On a schedule, with review.

A negative service survey is available through a separately scoped connection.A follow-up brief linking the feedback to the relevant case and prior attempts to resolve it.

Prepare a follow-up after poor feedback

Bring these each run
Authorized survey response, ticket history, customer preferences and available remedies.
The person decides
Your support supervisor decides who should respond and approves the response.
Keep the exceptions visible
Anonymous feedback, sparse responses and uncertain case matches limit interpretation.
Work it connects
Support supervisors and the handling agent.

Possible setup. Through a scoped connection. When an agreed event happens.

Customers repeatedly ask for help with the same step.A comparison of recurring cases, current guidance and the underlying friction, with a proposed owner for the fix.

Decide whether the answer needs a fix upstream

Bring these each run
Repeated-ticket export, help articles, customer search terms and the relevant service journey.
The person decides
Your support lead decides whether to improve guidance or request a product or process change.
Keep the exceptions visible
Repeated wording may hide different causes; an article is not assumed to solve the underlying problem.
Work it connects
Support knowledge leads and the product or process owner.

Possible setup. From an approved export. On request.

Call records and promises

Check the record of a completed service conversation before relying on it.

A completed service call has a transcript and a summary.A list of unsupported amounts, dates, outcomes or statements, tied to the relevant transcript passages.

Check a call summary against what was said

Bring these each run
Call transcript, summary, recorded outcome and any later corrections.
The person decides
Your service reviewer resolves discrepancies before the record is used for further action.
Keep the exceptions visible
Missing audio, paraphrases and masked details need human interpretation; a text match is not proof of accuracy.
Work it connects
Support quality reviewers and the case owner.

Possible setup. From approved files. When an agreed event happens.

A service reviewer asks what the agent committed to do.A sourced list of agent promises, stated deadlines, conditions and missing owners.

Find the follow-up promised on a call

Bring these each run
Completed call transcript, case context and available follow-through records.
The person decides
Your support supervisor confirms each commitment and assigns or corrects the follow-up.
Keep the exceptions visible
A detected promise does not prove it was broken; ambiguous speakers and conditional wording are flagged.
Work it connects
Support agents and callback or fulfillment owners.

Possible setup. From approved files. On request.

A completed automated service call is selected for quality review.A review of requests for a person and the responses they received, with passages needing investigation.

Check what happened when the caller asked for a person

Bring these each run
Call transcript, handoff policy and available transfer or callback records.
The person decides
Your support quality lead checks whether a handoff actually happened and chooses corrective action.
Keep the exceptions visible
A verbal transfer promise is not a completed transfer; language and transcription limits remain visible.
Work it connects
Support quality leads and owners of the human escalation path.

Possible setup. From approved files. On request.

From “I prompt it”
to “it is ready to review.”

Start with a simple version of one job. Make the preparation more automatic as the inputs, rules and review process become reliable.

On request

Bring the files or exports. Run the preparation when you need it, and review what comes back.

First, agree the useful output.

On a schedule

Prepare the review at an agreed interval, with a clear owner for exceptions and missing inputs.

Next, establish access and a review queue.

When something happens

An agreed event starts the preparation. Duplicate records, failures and retries have somewhere to go.

Then, test the trigger and recovery.

The person still approves the payment, releases the work or sends the message. Scheduling and integrations are scoped to the job.

Already have a prompt
that gets you most of the way?

That is a useful starting point. Bring the prompt, an example result and the part you still have to chase or fix.

We can start by examining what you have: its inputs, the exceptions it misses and what would make it reliable enough to hand off.

Describe what you have built
How we build and review the work

Your way of doing the work, ready for the team.

Start with the questions an experienced agent asks, the evidence a supervisor needs or the way your team handles a difficult request. These illustrative workflows prepare that work for a person to decide.

Fully Powered Studio captures the steps, exceptions and standards in your procedures and your people's experience. They become reusable instructions, templates and checks for the next run.

Capture what works with Fully Powered Studio

Start with the records you already have.

We build with invented tickets and customer conversations. Your team tests approved real work in its own AI workspace while we observe without retaining customer records. Help-desk connections, schedules and system actions are scoped separately.

Begin with approved files and exports in your own AI workspace. Live connections and scheduled preparation can be scoped as the work becomes reliable.

Security and your informationWork that crosses systems

AI prepares. Your people decide.

Support agents approve replies and case notes. Supervisors decide routing, escalation and remedies within their authority; specialists verify technical conclusions and any promises about repairs or delivery.

Test ordinary work alongside missing records, conflicting information and unusual cases. A useful output shows what it checked and what it could not assess.

Evals, validation & verification

Build the capability you need next.

We can adapt suitable public methods for a first triage routine, a help-article process or a service quality review. Account adoption and renewal work belongs with Customer success and account management; building support integrations belongs with the systems team.

We select reusable methods and templates, tailor them to your organization, guide first use and refine the package with your team.

Build what's missing

What is your
version of this?

One job is enough to start.

Describe what comes in, what you do now and what you wish would be ready without another prompt.

Prepare a discussion outline. Your answers stay in this browser tab. You can edit and copy the outline to bring to a conversation. Nothing is sent or saved.

Go straight to a fit call

One recurring job.
Or a connected department.

Start with one workflowFind a focused starting point in work you already do.Map your department against thisExplore connected workflows, ownership and implementation.

Existing sprints, scope and pricing are on Get started. Establishing a function? Explore building a new capability.

Which job would you like ready to review?

Bring a recurring request, a waiting-ticket list or a completed call, and the person who knows what a good resolution requires.

Book a 30-minute fit call.