Help desk or ticket system
Zoho Desk
Zoho Desk, made by Zoho, is listed here as a help desk or ticket system.
Zoho Desk is the help desk in Zoho's family of business applications, and one account can hold several departments or brands, each with its own support work. Agents can merge, clone and split tickets or link them as parent and child, Blueprints lay out a ticket's process as a set sequence of steps, workflow rules update fields and send alerts, and a company can add custom modules for records of its own. Customers get a help center with a knowledge base, a community and guided conversations in more than 50 languages, plus an embeddable ASAP help widget, while managers follow the figures in the Radar mobile app.
What these workflow templates do
Every workflow template below works from an export from a help desk or ticket system and changes nothing in it.
Workflows for help desks and ticket systems
No workflow template names Zoho Desk yet. The templates below are not written for Zoho Desk by name; each is written for a help desk or ticket system.
Customer satisfaction detractor follow-up Workflow template
Works from an export from a help desk or ticket system.
Can see: tickets and their notes. Can change: nothing.
Evaluation unit trial review Workflow template
Works from an export from a help desk or ticket system.
Can see: support history rows with ticket id, date, summary and status. Can change: nothing.
Help article from a resolved issue Workflow template
Works from an export from a help desk or ticket system.
Can see: the resolved ticket thread with internal notes. Can change: nothing.
Help centre gap review Workflow template
Works from an export from a help desk or ticket system.
Can see: each ticket's topic, subject, article sent and resolution. Can change: nothing.
Policy answers from the handbook Workflow template
Works from an export from a help desk or ticket system.
Can see: staff questions typed or exported from the help desk. Can change: nothing.
Service inbox routing plan Workflow template
Teams doing this work typically use a help desk or ticket system.
Can see: queue names and owners. Can change: nothing.
Stale ticket sweep Workflow template
Works from an export from a help desk or ticket system.
Can see: open-ticket export. Can change: nothing.
Support escalation brief Workflow template
Works from an export from a help desk or ticket system.
Can see: ticket history export. Can change: nothing.
Support service level definition Workflow template
Works from an export from a help desk or ticket system.
Can see: ticket export with created, first reply and resolved times. Can change: nothing.
Support ticket triage Workflow template
Works from an export from a help desk or ticket system.
Can see: queue export of new or unassigned tickets. Can change: nothing.
Teams that run these workflow templates:
How it connects
Each connector below is one we know of, with who publishes it, where and when we found it, and its trust level.
Published by its maker
Connector from the maker of Zoho Desk
A connector an AI assistant can use.
Published by Zoho, as the maker's own page states.
Found in the maker's own documentation on 12 November 2026. Last checked on 12 November 2026.
ListedFound in a named public source on a stated date. We have not reviewed or used it.
Programming interface from the maker of Zoho Desk
A programming interface for software developers.
Published by Zoho, as the maker's own page states.
Found in the maker's own documentation on 12 November 2026. Last checked on 12 November 2026.
ListedFound in a named public source on a stated date. We have not reviewed or used it.
What setup takes, and who approves it
Connecting a workflow to Zoho Desk is agreed when the work is scoped: a person who looks after Zoho Desk at your company approves how the workflow signs in and what it may see and change.
No time is promised here. Where no connector exists, the workflow works from an export.
What was checked, and when
- The maker's own pages: read on 12 November 2026.
- The workflow templates above: each link was read from the template's own text and reviewed, most recently on 12 November 2026.
Next step
Want a workflow above built for your team? Open it and choose how to start, or book a fit call.
Technical details
- Zoho MCP · MCP serverFound in the maker's own documentationZoho describes its Zoho MCP product, which builds MCP servers that expose tools from several Zoho apps, and lists Zoho Desk among them; it is a platform, not a Desk-only server.The maker’s page
- Zoho Desk API · Public APIFound in the maker's own documentationZoho publishes the Zoho Desk API documentation, which describes making API calls with an access token and includes create operations.The maker’s page