First-week preparation · Support engineer
- Before Monday
- IT: email, service desk and two role-specific tools. Facilities: laptop and headset. Payroll: setup draft from the accepted offer.
- Day one
- Read the ticket queue and meet the support team.
- From day two
- Shadow the senior engineer on live cases.
- By Friday
- Complete a first ticket under review and meet the manager for a check-in.
- Still needed
- Manager’s name and confirmation of remote or office setup.