AI workflows for contact center.
Running the phone and chat team that answers customers at volume: queues, scripts and quality checks.
Who does this work
- Contact center manager
- Team leader
- Quality assurance analyst
Updated
Examples of the workflows identified
- Check a call summary against the transcriptIllustrative
- List the follow-ups promised on service callsIllustrative
- Review requests for a person on automated callsIllustrative
The workflows identified
Marked illustrative: an example of the work, identified, with no workflow template yet.
Check a call summary against the transcriptLists amounts, dates, outcomes and statements in a service call summary that the transcript does not support, with the passages.Illustrative · not built yet
List the follow-ups promised on service callsExtracts each promise an agent made on a call with its deadline, conditions and missing owner, sourced to the call.Illustrative · not built yet
Review requests for a person on automated callsReviews a completed automated service call for every request to speak to a person and how it was answered, flagging passages to investigate.Illustrative · not built yet
Workflow templates
There is no workflow template for contact center yet: request one below and we build it with you.
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Tell us the contact center work you need and the team that does it, and we build the workflow with you from your own procedures.
Where to go next
All of customer support and serviceEvery area of the function, with workflow templates and examples.Map your team in the PlannerPut this work in your plan, with the roles that do it.
Other areas of customer support and service