Workflows Directory
Find your team’s next superpower.
- Function: Customer success and account management
- Function: People and HR
- Business situation: Established businesses
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Results
31 workflow templates, showing 1 to 24
Account commitments check
Before the next customer conversation, the account manager gets one list of what each side promised in recent meetings and emails, each linked to its source and marked open, done or unclear, with a suggested owner. Nothing goes to the customer.
- Starts it
- Account manager
- Brings
- export, notes, pasted text
- Gets
- 5 outputs
Account handoff
The day a deal closes, your client success manager gets one record: what was sold and promised, who is involved, the dates and billing terms as agreed, the risks the seller heard and what is still missing. Every next action has an owner.
- Starts it
- Account executive
- Brings
- notes, document, pasted text
- Gets
- 3 outputs
Cancellation request response
When a customer asks to cancel or cut back, the account manager gets one page: the request and the reason in the customer's words, the account's recent history, only the options your business already approved that fit that reason, and a reply that confirms the choice and what happens next. A person sends it.
- Starts it
- Account manager
- Brings
- export, notes, pasted text
- Gets
- 6 outputs
Churn risk and save plan
Once a quarter, the owner or account lead sees why customers really left, read from your own cancellation notes and records, how many left for each cause, and one change to try for each, with an owner, a start date and the count that will show whether it helped. A person decides every change.
- Starts it
- Owner
- Brings
- export, notes, document, pasted text
- Gets
- 6 outputs
Client document request tracker
When a client sends its first batch of records, the engagement manager gets the request list brought up to date: each item and period marked received, incomplete, mentioned only or missing, plus a short follow-up draft. The manager judges what is sufficient and approves anything sent.
- Starts it
- Engagement manager
- Brings
- export, notes, pasted text
- Gets
- 5 outputs
Client findings validation document
Before research becomes recommendations, the engagement lead sends the client one document: each material finding beside its evidence, the implication proposed and a clear request to confirm, correct or defer it. Nothing is added that the evidence does not show.
- Starts it
- Engagement lead
- Brings
- export, notes, document, pasted text
- Gets
- 5 outputs
Course sequence and workload review
A course lead revising an outline for the next cohort gets a module map: learning goals, prerequisites, activities and the instructor's own time estimates, with crowded weeks and coverage gaps marked and every gap written as a question. The course lead decides what changes.
- Starts it
- Course lead
- Brings
- export, notes
- Gets
- 4 outputs
Customer reply drafting
Every customer gets the reply your best person would write. Hand over the customer's message, your tone guide and your approved answers, and get back a draft in your voice where every statement and every promise traces to something you approved. A person on your team reads it, edits it and sends it.
- Starts it
- Support agent
- Brings
- notes, document, pasted text
- Gets
- 3 outputs
Customer satisfaction detractor follow-up
Every week your support lead gets each low satisfaction or recommendation score with the ticket behind it: the customer's own words, what went wrong as far as the ticket shows, a suggested owner and a draft message, plus the trend and a warning wherever the numbers are too thin to read. A person sends every message.
- Starts it
- Support lead
- Brings
- export, notes, pasted text
- Gets
- 7 outputs
Departing-employee knowledge capture
When someone is leaving or changing role, their manager gets an interview guide aimed at what only that person knows, then a handover document the successor can work from, every point traced to the conversations and marked with how sure it is. Nothing is shared until the manager approves.
- Starts it
- Manager
- Brings
- export, notes, pasted text
- Gets
- 2 outputs
Employee health plan comparison
For an owner or people lead at renewal: the broker's health plan options next to each other, with premiums split between company and employee, deductibles, out-of-pocket limits, network notes, the cost to the company and to a typical employee at low, middle and high use, and questions for the broker.
- Starts it
- People lead
- Brings
- export, notes, pasted text
- Gets
- 6 outputs
Employee offboarding and handover checklist
When someone leaves, your HR lead and their manager share one checklist: every piece of their work handed to a named colleague before the last day, every system on your access register removed by its owner at a set time, and every item of equipment back. Nothing is removed or sent without a person.
- Starts it
- People lead
- Brings
- export, notes
- Gets
- 7 outputs
Evaluation unit trial review
When a customer's evaluation reaches its review milestone, the account engineer and account owner get a trial-review agenda that sets the agreed use case beside the recorded results, setup changes and feedback, with every gap turned into a question and next-step options.
- Starts it
- Account engineer
- Brings
- export, notes
- Gets
- 4 outputs
Expansion whitespace review
For one account or a whole book, the account manager sees what each customer holds against what it could also use, the evidence for every gap, the plays ranked, and one next step and owner for each. A person decides what to propose; nothing goes into the sales system without approval.
- Starts it
- Account manager
- Brings
- export, notes
- Gets
- 5 outputs
Feedback follow-through updates
When a change ships or a decision lands on something customers asked for, your account owner gets the list of who asked, the confirmed status of each request, and an individual draft update for each person in the channel they prefer. No update promises a date or feature the team has not confirmed.
- Starts it
- Account manager
- Brings
- export, notes, document
- Gets
- 5 outputs
Field service invoice evidence check
When completed field work is ready for invoicing, the billing manager gets draft billing lines that tie the agreed rates to crew time, equipment use, mobilization and signed service tickets. Unsigned tickets, overlapping equipment days and unsupported extras are listed as exceptions.
- Starts it
- Billing manager
- Brings
- export, notes
- Gets
- 6 outputs
Lapsed-customer win-back
Once a month, the owner or account manager sees which regular customers have gone far longer than usual without ordering, ranked by what each bought in their last active year, with open complaints set aside for a call and a short note drafted for the rest, using only approved offers. A person approves every note.
- Starts it
- Owner
- Brings
- export, notes
- Gets
- 6 outputs
Manager feedback preparation
Every manager walks into a feedback conversation prepared like your best one: specific dated observations, the questions worth asking, a clear ask and the support on offer.
- Starts it
- Team manager
- Brings
- notes, document
- Gets
- 7 outputs
Matter coverage plan for absences
When leave or a staffing change takes someone away from active matters, the practice manager gets a draft coverage plan: a proposed cover for each matter, the attorney-confirmed dates in the absence, the access each cover needs and every handoff that is blocked. The practice lead and responsible attorneys decide.
- Starts it
- Practice manager
- Brings
- export, notes, document
- Gets
- 8 outputs
Prepares work for a lawyer. Not legal advice.
Overdue-invoice follow-up preparation
Every overdue invoice gets a follow-up drafted in your firm’s tone for its age and addressed from the right person, and every invoice that should not be chased is held with the reason written down.
- Starts it
- Billing coordinator
- Brings
- export, notes, document, pasted text
- Gets
- 3 outputs
Payroll preparation and timesheet review
Before each payroll run, the owner gets one sheet built from the timesheet and roster exports: hours by person and type, every missing punch and odd entry raised as a question, and an estimated total. Nothing is keyed in, submitted or paid until a person approves.
- Starts it
- Payroll clerk
- Brings
- export, notes
- Gets
- 7 outputs
Policy answers from the handbook
Staff questions about leave, hours, expenses and conduct get answers that quote your own handbook, name the section, and say plainly where the handbook is silent. Anything about one person's own entitlement goes to HR, and no reply leaves until a person has read it.
- Starts it
- Office manager
- Brings
- export, notes, document
- Gets
- 4 outputs
Property owner report
A property manager gets the month's owner report drafted from the statements and logs they supply: occupancy, collections, open maintenance and the decisions the owner is asked to make, each statement traced to its source and each gap shown.
- Starts it
- Property manager
- Brings
- export, notes, document
- Gets
- 6 outputs
Referral programme design
Turn the recommendations your work already earns into a habit: when to ask, who on your own list to ask first and for what, what you give back, the words for each ask and the note an introducer forwards, and how every introduction is recorded. You send each message yourself.
- Starts it
- Owner
- Brings
- export, notes
- Gets
- 7 outputs