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Your help desk or ticket system

Help Scout

Help Scout is listed here as a help desk or ticket system.

In Help Scout each support email address a team uses is set up as a mailbox inside its shared Inbox, where chat, text, social and phone conversations also arrive; staff reply, merge duplicate conversations, leave private notes for teammates and work from saved views, tags and workflows. Beacon is the widget a business places on its website or app for live chat and targeted messages, and Docs publishes the business's public help sites, arranged in collections and categories. Each customer has a customer profile with past conversations, and contacts can be grouped under company profiles.

What it lets a workflow do

Every workflow template below works from what Help Scout gives it and changes nothing in Help Scout.

Workflows that use it

No workflow template names Help Scout yet. These are written for a help desk or ticket system, not for Help Scout by name.

  • Customer satisfaction detractor follow-up Workflow template

    Works from an export from a help desk or ticket system.

    Can see: tickets and their notes. Can change: nothing.

  • Evaluation unit trial review Workflow template

    Works from an export from a help desk or ticket system.

    Can see: support history rows with ticket id, date, summary and status. Can change: nothing.

  • Help article from a resolved issue Workflow template

    Works from an export from a help desk or ticket system.

    Can see: the resolved ticket thread with internal notes. Can change: nothing.

  • Help centre gap review Workflow template

    Works from an export from a help desk or ticket system.

    Can see: each ticket's topic, subject, article sent and resolution. Can change: nothing.

  • Policy answers from the handbook Workflow template

    Works from an export from a help desk or ticket system.

    Can see: staff questions typed or exported from the help desk. Can change: nothing.

  • Service inbox routing plan Workflow template

    Teams doing this work typically use a help desk or ticket system.

    Can see: queue names and owners. Can change: nothing.

  • Stale ticket sweep Workflow template

    Works from an export from a help desk or ticket system.

    Can see: open-ticket export. Can change: nothing.

  • Support escalation brief Workflow template

    Works from an export from a help desk or ticket system.

    Can see: ticket history export. Can change: nothing.

  • Support service level definition Workflow template

    Works from an export from a help desk or ticket system.

    Can see: ticket export with created, first reply and resolved times. Can change: nothing.

  • Support ticket triage Workflow template

    Works from an export from a help desk or ticket system.

    Can see: queue export of new or unassigned tickets. Can change: nothing.

Teams whose workflow templates use a help desk or ticket system:

How it connects

Each connector below is one we know of, with who publishes it, where and when we found it, and its trust level.

Published by its maker

  • Connector from the maker of Help Scout

    A connector an AI assistant can use.

    Published by Help Scout, as the maker's own page states.

    Found in the maker's own documentation on 11 November 2026. Last checked on 12 November 2026.

    ListedFound in a named public source on a stated date. We have not reviewed or used it.

  • Programming interface from the maker of Help Scout

    A programming interface for software developers.

    Published by Help Scout, as the maker's own page states.

    Found in the maker's own documentation on 12 November 2026. Last checked on 12 November 2026.

    ListedFound in a named public source on a stated date. We have not reviewed or used it.

What setup takes, and who approves it

Connecting a workflow to Help Scout is agreed when the work is scoped: a person who looks after Help Scout at your company approves how the workflow signs in and what it may see and change.

No time is promised here. Where no connector exists, the workflow works from an export.

What was checked, and when

  • The maker's own pages: read on 12 November 2026.
  • The workflow templates above: each link was read from the template's own text and reviewed, most recently on 12 November 2026.

How we list systems and connectors

Next step

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Want a workflow above built for your team? Open it and choose how to start, or book a fit call.

Technical details

  • Help Scout MCP server · MCP serverFound in the maker's own documentationhttps://mcp.helpscout.net/mcpHelp Scout describes an MCP server it runs, through which AI assistants can search and summarise conversations, customer details, mailbox data and Docs content.The maker’s page
  • Help Scout Inbox API 2.0 · Public APIFound in the maker's own documentationhttps://api.helpscout.net/v2Help Scout describes its Inbox API 2.0, an HTTPS-only API with OAuth 2 authentication, at a stated base address.The maker’s page