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Solutions/Functions/Design and user experience/UX and product design

AI workflows for UX and product design.

Designing how a product or service works for the people who use it: research, flows, interfaces and tests.

Who does this work

  • Product designer
  • UX designer
  • UX researcher

8 workflow templates ready to adapt, and 17 workflows identified.

Updated 12 November 2026

Request this workflowBook a fit call
Examples of the workflows identified
  1. Audit the design-system component inventory
  2. Plan a user research study
  3. Plan and run a usability test
  4. Prepare the design handoff to engineering
  5. Record the current experience before a redesign

The workflows identified

Marked illustrative: an example of the work, identified, with no workflow template yet.

Prepare the design handoff to engineeringA handoff record covering every state, token, breakpoint and content rule, with unstated behaviour written as questions.Workflow templateReview a form or checkout flow for drop-offA step-by-step or field-by-field review linking where people leave to proposed fixes and test cases.Workflow template
Critique a screen designA critique organized by usability, hierarchy and consistency that turns vague concerns into specific changes.Illustrative · not built yet
Define the voice of a customer-facing assistantA persona brief with tone examples, wording for uncertainty and escalation language.Illustrative · not built yet
Prototype a screen for discussionA reviewable mockup with layout choices and unresolved states.Illustrative · not built yet
Redesign the first-use onboarding flowA proposed step sequence with skip, return and recovery paths shaped around the first useful task.Illustrative · not built yet
Write interface copy for empty and error statesCopy options that explain the state, its cause and the next useful action, with localization notes.Illustrative · not built yet

Design systems

Audit the design-system component inventoryWorkflow templateSpecify a reusable componentWorkflow template
Check a font's features against interface needsIllustrative · not built yet

User research and usability testing

Plan a user research studyWorkflow templatePlan and run a usability testWorkflow templateRecord the current experience before a redesignWorkflow template
Write a user interview guideIllustrative · not built yet

Accessibility reviews

Review a user journey for accessibilityWorkflow template
Review a component's accessibility in each stateIllustrative · not built yet
Review a document or publication for accessibilityIllustrative · not built yet

Workflow templates

Design handoff recordBefore engineering starts, the design owner gets one record built from the approved design: every state, token, breakpoint and content rule either covered or flagged, with each unstated behaviour written as a question. The engineer confirms the questions are resolved.Workflow templateLead form field reviewWhen a client questions a long inquiry form or abandoned submissions, the conversion lead gets a field-by-field review: what each field is used for downstream, where people leave, and proposed labels, error messages and test questions. The lead and the client's data owner decide every change.Workflow templateJourney accessibility findingsWhen a user journey is ready for accessibility review, the reviewer gets a finding list: each finding with its task impact and evidence, the manual checks still required and the limits of the review. The reviewer verifies every finding and agrees fixes with the design owner.Workflow templateComponent inventory auditWhen patterns come up for review, the design-system owner gets an inventory built from the library export and its documentation: every component with its naming, token and state gaps, and the pairs that may overlap. Nothing is merged on appearance; the owner decides.Workflow templateComponent specificationWhen an approved reusable component needs documenting, the design-system owner gets one specification of its variants, states, usage rules and accessibility notes, set beside the existing patterns, with every gap or clash written as a choice for the owner.Workflow templateCurrent experience baselineBefore a redesign, the design lead gets a baseline built from the captures and page list they supply: each page read with its content and design observations, the patterns that recur, and the pages outside the evidence. The lead confirms the baseline and sets the scope.Workflow templateUsability test session planBefore a prototype or a confusing flow goes in front of users, the research lead and product owner hold one plan: who to recruit, the tasks in plain words, the neutral prompts, a blank note sheet and how success is counted. Recording and data handling are listed as decisions.Workflow templateUser research planWhen a design decision needs user evidence, the research lead gets one study plan: what the team needs to know, what evidence already exists, method options with their hours, participant criteria, permissions needed, how answers will be read and what the study cannot establish.Workflow template

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Tell us the UX and product design work you need and the team that does it, and we build the workflow with you from your own procedures.

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Related reading

  • ArticleA workflow, an automation tool or an agent: what this piece of work needsAn automation tool moves data, an agent acts alone, a workflow carries your team’s judgment. One signed contract three ways, and five questions to choose.Read
  • ArticleWhat happens on a fit call, and what you leave withA 30-minute fit call is the first working session in your plan: your teams laid out, their repeated work marked, a named next step. No card needed.Read
  • ArticleYour current AI platform, specialist software or a built workflow: how to chooseCompare three routes for one client-status update: your AI platform as it comes, specialist software or a built workflow. Criteria and a checklist.Read
  • ArticleA plan before agents: decide what each team should do with AI firstPlan by team before you buy or build agents: about five workflows for each team, the work between teams, the roles that do it, one owner each and what to build first.Read

Where to go next

All of design and user experienceEvery area of the function, with workflow templates and examples.Map your team in the PlannerPut this work in your plan, with the roles that do it.

Within UX and product design

  • Accessibility reviews
  • Design systems
  • User research and usability testing

Other areas of design and user experience

  • Graphic design
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